Refund and Returns Policy

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Refund and Return Policy for Questiqa Europe

Effective Date: 01/01/2025

At Questiqa Europe, we value our customers and are committed to providing quality services and products. This Refund and Return Policy explains the circumstances under which we offer refunds and returns for our subscription packages and merchandise (goodies), in compliance with Indian laws. By subscribing to our services or purchasing our merchandise, you agree to the terms outlined in this policy.

Please carefully review the following policy for your reference.

1. Subscription Fees and Payment Terms

Our subscription packages provide access to premium content, including articles, blogs, and news updates. Subscription fees for our services are due at the time of subscription or renewal.

Payment Methods:

You can pay for subscriptions and merchandise via credit/debit cards, bank transfers, or online wallets.

Non-Refundable Subscriptions:

Subscription fees for digital content are generally non-refundable, except under specific circumstances outlined below.

2. Refund Eligibility for Subscription Packages

While our subscription services are non-refundable by default, you may be eligible for a refund in certain situations, including:

Technical Issues: If you experience significant technical issues preventing access to our content and the issue cannot be resolved within a reasonable time.
Duplicate Payment: If you unintentionally make a duplicate payment for your subscription.
Incorrect Subscription Package: If you mistakenly subscribe to the wrong package, and the request for cancellation is made within 7 days of subscribing.

Refund Process for Subscription Packages:

Request a Refund: If you meet the eligibility criteria, please contact us at contact@questeuro.com. Provide your account details, payment information, and a detailed explanation of your refund request.
Investigation: We will review your request and process refunds in compliance with Indian consumer laws.
Refund Approval: If your refund request is approved, it will be processed within 7-10 business days to the original payment method.

Exceptions:

Change of Mind: If you simply change your mind about subscribing, no refund will be granted once access to content has been provided.
Content Usage: If you have accessed premium content, downloaded reports, or interacted with any paid services, no refund will be given.
Subscription Renewal: Renewals are billed automatically. Refunds for automatic renewals will not be processed unless requested within 7 days of renewal.

3. Refund Eligibility for Merchandise (Goodies)

If you purchase any merchandise (goodies) through our online store, such as branded T-shirts, mugs, or other products, the following guidelines apply:

Defective or Damaged Products: If the product you received is defective, damaged, or not as described, you may be eligible for a refund or replacement.
Wrong Product Delivered: If you receive the wrong item, we will offer a full refund or exchange.
Sizing Issues (Apparel): If you order clothing items (e.g., T-shirts) and the size does not fit as expected, you may request an exchange for a different size, subject to availability.

Return and Refund Process for Merchandise:

Return Request: To return an item, please contact us at contact@questeuro.com within 7 days of receiving your order. Provide your order number, product details, and reason for return.
Return Shipping: In case of defective, damaged, or wrong items, we will provide return shipping instructions and cover the return shipping costs. If the return is due to sizing or a change of mind, you are responsible for the return shipping.
Refund Approval: Once the return is processed, we will issue a refund to the original payment method within 7-10 business days, or we will offer a replacement based on your preference.

Exceptions:

Used or Worn Merchandise: Merchandise that has been worn, used, or damaged by the customer is non-returnable unless defective.
Customized Items: Customized or personalized items (e.g., with your name or unique designs) are non-returnable.

4. Legal Rights and Consumer Protection

We comply with the Consumer Protection Act, 2019 and other applicable laws in India that govern consumer rights. Under this act, you are entitled to seek a remedy if there is a defect in the goods or services provided.

Your Legal Rights:

Right to Refund: You are entitled to a refund if the goods or services you purchased were defective or not as described.
Right to Return: If you received damaged or incorrect items, you are entitled to return them and receive a refund or exchange.
Deficiency in Service: If there is a deficiency in the services you subscribed to, you can request a resolution, including a refund, based on Indian law.

5. No Refund After Cancellation

Once you cancel a subscription or return an item and a refund is issued, you will no longer be able to access the content or services for which you originally subscribed. Similarly, any refunded or returned merchandise must be sent back in its original condition.

6. Subscription Cancellation

You have the right to cancel your subscription at any time. To cancel your subscription:

Log into your account on the Questiqa Europe website.
Navigate to Account Settings and select the option to cancel your subscription.

Once canceled, your access will continue until the end of your current subscription period. However, you will not be eligible for a refund of the remaining subscription period.

7. Contact Us

For any questions regarding our Refund and Return Policy, or if you would like to request a refund or return, please contact us at:

Questiqa Europe
Email: contact@questeuro.com

8. Amendments to this Refund and Return Policy

We may update or amend this Refund and Return Policy from time to time. Any changes will be reflected on this page, and the updated policy will be effective as of the date indicated. We encourage you to review this policy periodically.

Conclusion

By subscribing to Questiqa Europe or purchasing our merchandise, you acknowledge and agree to the terms outlined in this Refund and Return Policy. We are committed to providing high-quality services and products and will strive to ensure your satisfaction. Should you have any issues or require further assistance, please do not hesitate to contact us.Attach

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