Effective Date: 01/01/2025
Welcome to Questiqa Europe! Here you will find answers to some of the most frequently asked questions regarding our subscription packages and merchandise. Our goal is to provide you with a seamless experience, whether you are accessing our European news portal or purchasing our exclusive merchandise. If you have any additional questions, feel free to contact us at contact@questeuro.com.
1. What subscription packages does Questiqa Europe offer?
Questiqa Europe offers three subscription packages:
- Basic Package: Limited access to selected articles and content.
- Standard Package: Full access to all articles, blogs, and special reports.
- Premium Package: Exclusive access to all content, including early releases and special features.
Details of each package, including pricing and additional benefits, can be found on our website.
2. How do I subscribe to Questiqa Europe?
To subscribe to Questiqa Europe, simply follow these steps:
- Visit our website.
- Choose the subscription package that best suits your needs.
- Provide your payment details (credit/debit card, online wallets, etc.).
- Complete the payment to gain immediate access to premium content.
Once your payment is confirmed, you will have access to the content available under your selected package.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, etc.)
- Bank transfers
- Online wallets (e.g., Paytm, Google Pay)
- Other secure online payment methods
Please ensure that your payment details are accurate and up to date.
4. Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time.
To cancel:
- Log into your account on Questiqa Europe’s website.
- Navigate to Account Settings and select Cancel Subscription.
Once canceled, you will continue to have access until the end of your current billing cycle. However, you will not be eligible for a refund for the remaining period of the subscription.
5. Will I be charged automatically when my subscription renews?
Yes, subscriptions are set to auto-renew at the end of the subscription period unless you cancel it. You will receive a reminder before the renewal date.
If you do not wish to continue with the subscription, please ensure that you cancel it before the renewal date.
6. What should I do if I am facing technical issues with my subscription?
If you encounter technical difficulties that prevent you from accessing your content, please contact us immediately at contact@questeuro.com. Provide us with details about the issue, and our team will work to resolve it. If the issue cannot be resolved, we may offer a refund, depending on the situation.
7. Can I get a refund for my subscription?
Subscriptions are generally non-refundable. However, refunds may be considered under specific circumstances such as:
- Duplicate payment
- Incorrect subscription package selected (request must be made within 7 days of subscription)
- Significant technical issues preventing access to the service
Please refer to our Refund and Return Policy for more details.
8. How do I get a refund for purchased merchandise (goodies)?
If you purchased any merchandise (goodies) and are unsatisfied with the product, you may be eligible for a refund or exchange under the following conditions:
- The product is defective, damaged, or incorrect.
- You received the wrong size (for clothing items), and a size exchange is requested.
To initiate a return or refund, contact us within 7 days of receiving the product. For defective or incorrect products, we will cover return shipping costs. Please refer to our Refund and Return Policy for more information.
9. Can I exchange merchandise (goodies) if I ordered the wrong size?
Yes, if you purchased clothing (e.g., T-shirts) and ordered the wrong size, we can offer an exchange, provided the item is unworn and in its original condition. The exchange will be subject to the availability of the requested size. If the item is used or damaged, it will not be eligible for exchange.
You are responsible for return shipping costs if the exchange is due to size preference.
10. Are customized merchandise items eligible for a refund or return?
Customized or personalized merchandise (e.g., items with custom text or logos) are generally non-returnable and non-refundable unless the item is defective or damaged.
Please ensure that the customizations are correct before completing your order.
11. How do I contact customer support?
For any questions or issues related to your subscription, merchandise, refunds, or other concerns, please contact our customer support team at:
- Email: contact@questeuro.com
We are here to assist you and will respond to your queries as quickly as possible.
12. Do you comply with Indian consumer laws?
Yes, we comply with all applicable laws in India, including the Consumer Protection Act, 2019, and other regulations that govern online services and consumer rights. We ensure that our services, refund policies, and return procedures are in full compliance with Indian law.
- Refunds: We adhere to Indian legal standards regarding refunds for defective or unsatisfactory services and goods.
- Consumer Rights: You have the right to seek a remedy if there is a deficiency in the services or products provided under Indian law.
13. What happens if I don’t agree with your Refund and Return Policy?
If you are dissatisfied with our Refund and Return Policy or have any concerns regarding our services, please contact us at contact@questeuro.com. We are committed to resolving any issues in a fair and transparent manner. If necessary, you may also seek assistance from the appropriate consumer forums or regulatory bodies in India.
14. Will the Terms and Conditions change?
Yes, we reserve the right to modify our Terms and Conditions, Privacy Policy, Refund Policy, and other policies at any time. Any changes will be posted on our website, and the updated policies will be effective immediately upon publication. Please review these documents periodically to stay informed of any updates.
Conclusion
We hope that this FAQ has helped clarify any questions you may have about Questiqa Europe’s subscription packages and merchandise policies. If you have further inquiries or need assistance, please do not hesitate to contact our support team at contact@questeuro.com.
Thank you for being a part of Questiqa Europe, and we look forward to providing you with quality news and exclusive products.